Shipping

For orders placed that are not going to your billing address, the transaction can be delayed as we must verify the information. Sometimes it is more convenient to have items delivered to a work address: if you prefer delivery to a work address, it is very important that we have the business name shown on your order, and the business phone number must be on the order as well. Courier companies may not be able to deliver unless the address reflects the business location name in the address.<br>

To reduce costs and overheads to our customers in certain rare circumstances an order may be shipped direct from a supplier, sometimes from multiple locations. We will endeavour to inform you if this is the case.

Shipping and handling charges nationwide is a flat rate however this is limited to a maximum of 5 Kg. For all shipping charges over 5 kg additional shipping and handling charges may apply. We will contact you via your Email address or phone number prior to any additional shipping charges.<br>

Return Policy

Georges of Wanaka completely guarantees all of its merchandise to be free of defects. Please note however that you cannot return merchandise if you change your mind, so please choose carefully when purchasing items. You may return any defective item for replacement during its warranty period. To make a return contact us to request return instructions.

In your message, be sure to include:

1. Your invoice or order number

2. The details of the item(s) you wish to replace

3. The reason for the replacement.Please note: be sure to send your return via an insured carrier. Georges of Wanaka is not responsible for lost or damaged returns.

Tracking your Order

If you would like to know the status of your order you have placed, simply logon to your account from the account link and it will show whether your order was processed, shipped, backordered, deleted or cancelled. If you are still concerned, please feel free to contact us (admin@georgeswanaka.co.nz), and we will be happy to answer any questions you may have.

Cancelling Orders

Once your order has been processed and shipped we can no longer cancel your order. Please note orders may be processed at any time and can be shipped almost immediately after processing.

Warranty

All goods are sold with manufacturers warranty that may differ from product to product. For further information on product warranty please contact us.

In your message, be sure to include:

1. Your invoice or order number
2. The details of the item(s) you wish to replace
3. The reason for the replacement.

Please note: be sure to send your return via an insured carrier. Georges of Wanaka is not responsible for lost or damaged returns.

Tracking your Order

Cancelling Orders

Once your order has been processed and shipped we can no longer cancel your order. Please note orders may be processed at any time and can be shipped almost immediately after processing.

Warranty

All goods are sold with manufacturers warranty that may differ from product to product. For further information on product warranty please contact us.